DHL Express ServicePoint
Plaza Duarte

Whether sending or picking up a shipment, you should bring a valid government-issued photo ID. Also, if you are sending a shipment of value (non-documents) you'll need to bring proof of its value (Commercial Invoice).

Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.

Yes, DHL does ship within your country, and you can send a shipment from our DHL Express ServicePoints. However, DHL Express Domestic Services may not be available at DHL ServicePoint partner locations.

Yes, DHL has the right to open and inspect shipments, as per the Terms of Carriage. This can be done without notice under Customs and other regulatory guidance to promote safety and security.

Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country. For more information, here. While in some instances you may ship many types of electronics (cell phones, etc.) that contain lithium batteries, there are restrictions. To get complete information, please visit the DHL Express ServicePoint.

DHL Express is known for having the fastest transit times in the industry – but this is dependent on the destination country and its local Customs processes. DHL Express does have a Money Back Guarantee based on the service selected. For more on our guarantee, click here.

The cost of a shipment can be affected by the amount of space that it occupies on an aircraft – its volumetric (or dimensional) weight – rather than the actual weight. DHL uses a formula to calculate volumetric weight for every piece in a shipment: Centimeters/Kilograms: Length x Width x Height / 5000 per Piece Inches/Pounds: Length x Width x Height / 139 per Piece

Yes, you may use your own packaging to pre-pack your shipment, but please be sure to leave it unsealed for inspection.